We intend to use this page to answer our most frequently asked questions.

How do i get the 'click-through' statistcs ?

Can we choose the 'From' address for the mailings ?

If using our email address as the 'From' address, where will any bounced messages go?

Will the 'To' address on an email be the actual email address the message
is being sent to, or a generic group address shared by all the messages ?

How long does it take to set up an account?

We have an approved list of email addresses which we would like to use as the basis for the master list on your system. However our list only has one field - email address - and does not have the first or surname information. I notice that your system asks for all three fields in a CSV file. How can we use our client's list with your system when we only have a list of email addresses ?

How do we change the colour of the text for the 'unsubscribe' link that appears automatically at the bottom of the email? We have an HTML template that has a dark background, so black text will not show up.

How does your system monitor 'click-throughs'? How does it
know what a user clicked on the email?

I'd like to know if there is a facility whereby I can give you our main mailing list (as an Excel/CSV file) and a separate list of bounced/unsubscribe addresses that I had in a previous system, and you can remove the 'bad' addresses from the main list.

How do i get the 'click-through' statistcs ?
To get the 'click-through' statistcs you will need to select the reporting option when you order. Statistics are graphical (bar or line graph) and include the following..

Can we choose the 'From' address for the mailings ?
You can use any email address you want for this, its all within the control panel.

If using our email address as the 'From' address, where will any
bounced messages go?
If the email recipients mail server is setup correctly then the email will be sent back to our system which stores the bounce into our database. However an incorrectly setup SMTP mail server sends to the From: address instead of the Received From Path: address (the Received From address is a host name). For this reason you can end up with some 'bounces' returned to your 'From' address, for clean lists these should be manually removed from your list. This is a very rare occurence.

Will the 'To' address on an email be the actual email address the message is being sent to, or a generic group address shared by all the messages ?
The 'To' address will be the actual email address of the recipient.

How long does it take to set up an account?
It takes a few minutes, basically as long as it takes to fill in an application form online.

We have an approved list of email addresses which we would like to use as the basis for the master list on your system. However our list only has one field - email address - and does not have the first or surname information. I notice that your system asks for all three fields in a CSV file. How can we use our client's list with your system when we only have a list of email addresses ?
A couple of our clients also only have email adresses, so all your CSV file need have is three columns i.e. "Email Address", "Forename", "Surname" with empty Forename and Surname fields.

How do we change the colour of the text for the 'unsubscribe' link that appears automatically at the bottom of the email? We have an HTML template that has a dark background, so black text will not show up.
To have the unsubscribe text show when you have a darker background, simply insert an open Font tag (without the closing tag) just before the </BODY> tag i.e.

<font color="#FFFFFF">
</body>

In this example the 'unsubscribe' text would be white.

How does your system monitor 'click-throughs' ? How does it know what a user clicked on the email ?
It knows this by reading all the Hyperlinks <a href> within your email (at the point of sending out a message) and assigns each one (if different) a 'Link ID', and then changes the link to first run through our statistics tracking mechanism. You can then view the graphical statistics , which will have a legend of 'Link ID 1 = http://www.somewebsite.com/somelink.html ' and so on for however many links you have within the message. This only applys if you have asked to have statistics turned on.

I'd like to know if there is a facility whereby I can give you our main mailing list (as an Excel/CSV file) and a separate list of bounced/unsubscribe addresses that I had in a previous system, and you can remove the 'bad' addresses from the main list.
This is something that we can do for you and we would charge a nominal cost for the service.